A premium service within the Playbook ecosystem

Give us 90 days.
We’ll help rebuild your restaurant from the inside out.

This is not traditional consulting where someone visits, writes a report and leaves. For qualifying restaurants, we enter the operation for a defined 90-day engagement and work directly with ownership, management and employees — as consultant and, when appropriate, interim General Manager.

  • Enter
  • Assess
  • Stabilize
  • Rebuild
  • Systemize
  • Train
  • Measure
  • Transfer
Apply for a 90-Day Restaurant Turnaround

The objective

Leave ownership with a restaurant that runs better than the day we walked in.

The engagement focuses on creating the operational infrastructure a restaurant needs to perform consistently. Profitability is an important business objective supported by improved operational discipline, financial controls and management systems — it is not an unconditional promise.

  • Organized operations
  • Cleaner facilities
  • Better-trained employees
  • Stronger management
  • Better accountability
  • Documented systems
  • Organized inventory
  • Organized purchasing
  • Financial visibility
  • Improved guest experience
  • Improved online reputation
  • Consistent service standards
  • Better operational controls
  • Management visibility
  • Playbook implementation

The 90-day process

Four phases. One systemized restaurant.

Days 1–15

Assess & Stabilize

A comprehensive operational assessment and baseline measurement of how the restaurant actually runs today.

  • Sales, labor, food and beverage cost
  • Inventory, purchasing, waste
  • Scheduling, staffing, job descriptions
  • Management structure and communication
  • Service standards and guest complaints
  • Google reviews and online reputation
  • Cleanliness and sanitation
  • Opening and closing procedures
  • Training, certifications, accountability
  • POS procedures and cash controls
  • Vendor relationships and menu performance
  • Operational bottlenecks and culture
  • Existing SOPs and financial reporting

Identify immediate operational risks and priorities.

Days 16–30

Build the System

Rebuild the restaurant's operating infrastructure and implement Playbook.

  • Job descriptions and management responsibilities
  • Organizational structure
  • SOPs, opening, closing and cleaning procedures
  • Sanitation and before-and-after verification
  • Checklists and training programs
  • Menu certifications and employee quizzes
  • Inventory, ordering and waste procedures
  • Supply-request procedures
  • Coaching documentation and accountability
  • Recognition systems and performance points
  • Scheduling accountability
  • Guest-review initiatives
  • Management reporting and announcements
  • Financial-control processes

Every recurring critical operation should have a system: what must happen, who is responsible, when it happens, and how it is verified.

Days 31–60

Train, Execute & Measure

Move from system creation into disciplined execution and repetition.

  • Train employees, team leads and managers
  • Train the GM and Restaurant Administrator
  • Certification completion and participation
  • Opening and closing compliance
  • Cleanliness and guest sentiment
  • Guest-review activity
  • Labor performance and inventory variance
  • Food and beverage controls
  • Employee accountability
  • Management participation and consistency

The objective isn't introducing systems — it's repetition, until the behavior becomes the restaurant's normal culture.

Days 61–90

Optimize & Transfer

Progressively return operational responsibility to permanent restaurant leadership while monitoring execution.

  • Identify remaining weaknesses
  • Coach management and correct breakdowns
  • Complete outstanding certifications
  • Finalize SOPs and management responsibilities
  • Establish ongoing reporting
  • Review financial and inventory controls
  • Review service standards
  • Measure performance against baseline
  • Prepare operational handoff

Day 1: we enter the operation. Day 90: we hand you the system.

The handoff

Day 1: we enter the operation.
Day 90: we hand you the system.

The goal is never to make a restaurant permanently dependent on a consultant. It is to build systems that reduce dependence on constant physical supervision — and Playbook remains behind as the restaurant’s digital operating infrastructure.

What the 90-day restaurant receives

A complete operating infrastructure — documented and trained.

Operations

  • Comprehensive operational assessment
  • SOP library
  • Opening, closing and cleaning systems
  • Management procedures
  • Employee accountability systems
  • Job descriptions and org structure
  • Operational checklists
  • Verification procedures
  • Communication systems

People

  • Staff and management assessment
  • Employee and management training
  • Menu training
  • Certifications and quizzes
  • Service standards
  • Coaching systems
  • Performance expectations
  • Recognition systems
  • Leadership development

Financial & operational controls

  • Accounting-process review and organization
  • Financial reporting organization
  • Food, beverage and labor monitoring
  • Inventory and ordering systems
  • Waste controls
  • Purchasing procedures and vendor review
  • Cash-control procedures
  • Management reporting structure

Playbook and its consultants do not provide licensed accounting, audit, tax or legal services. Those services require separately engaged qualified professionals.

Inventory & purchasing

Visibility into what the restaurant owns, buys, uses — and where losses may be occurring.

  • Food inventory
  • Beverage inventory
  • Supply inventory
  • Inventory counts
  • Ordering
  • Receiving
  • Waste
  • Variance
  • Purchasing accountability
  • Vendor management

Cleanliness & organization

Evaluated, improved and then maintained with Playbook verification.

  • FOH cleanliness
  • BOH cleanliness
  • Storage
  • Walk-ins
  • Dry storage
  • Bars
  • Service stations
  • Restrooms
  • Exterior guest areas
  • Employee areas
  • Equipment organization
  • Opening and closing cleanliness

Guest experience & online reputation

Better service. Verified standards. An honest review engine.

  • Service standards
  • Hospitality training
  • Guest recovery procedures
  • Review-generation strategy
  • Guest-feedback monitoring
  • Online reputation strategy
  • Employee guest-engagement training

We build an ethical, consistent process for inviting satisfied guests to share their experience. We do not use review gating, incentivized or fake reviews, or any practice prohibited by review platforms.

Potential benchmark

Double your positive Google review activity.

Measured against an agreed baseline. Example: a restaurant averaging 10 new four- and five-star reviews per month during the baseline period targets an average of 20 per month during the measurement period.

The signed agreement defines the baseline period, starting review count, qualifying star ratings, measurement period and measurement method. We cannot and do not guarantee that Google will publish, retain, rank or display any individual review.

The Playbook Performance Guarantee

We put our performance behind our process.

Before a qualifying engagement begins, Playbook and ownership establish baseline measurements, defined deliverables, specific operational benchmarks, measurement methods, and the responsibilities of both sides — in writing.

Potential guaranteed benchmarks

  • Required training assigned to 100% of active staff
  • Agreed certification-completion target
  • Job descriptions established
  • Management responsibilities established
  • Opening procedures documented
  • Closing procedures documented
  • Cleaning procedures documented
  • Inventory system implemented
  • Ordering system implemented
  • Accountability system implemented
  • Performance system implemented
  • Playbook fully implemented
  • Management trained on Playbook
  • SOP library established
  • Financial reporting processes organized
  • Agreed improvement in positive Google-review activity

Benchmark-backed money-back guarantee

The intended concept: if Playbook fails to deliver the specific written operational benchmarks covered by the guarantee during the 90-day engagement, and the restaurant has fulfilled its agreed responsibilities, the applicable guarantee remedy is triggered according to the signed consulting agreement.

This is not a blanket guarantee. Guaranteed benchmarks, baseline measurement, methodology, restaurant and ownership responsibilities, access requirements, operational authority, exclusions, events outside Playbook’s control, cure period, refund formula, maximum liability, termination and documentation requirements are all defined in the written agreement. Final guarantee terms are subject to formal review and approval before signing.

Restaurant responsibilities

Ownership must cooperate with implementation, provide sufficient authority to implement the agreed changes, and provide reasonable access to:

  • Management and employees
  • Schedules
  • POS and sales reports
  • Labor reports
  • Inventory information
  • Purchasing information
  • Relevant financial information
  • Vendors
  • Existing procedures
  • Restaurant technology
  • Guest-feedback information

Performance guarantees apply only when the restaurant fulfills its contractual responsibilities.

Application

Apply for a 90-Day Restaurant Turnaround

Not every restaurant will qualify. The more detail you share, the faster we can tell you whether this engagement is the right fit.

Not every restaurant will qualify. Applications are reviewed personally.

We Sell Culture. We Systemize Execution.

Start your 30-day free trial.

Train. Verify. Measure. Engage. Manage. Try Playbook free for 30 days—no credit card required—one price per location, unlimited employees.

30 days free. No credit card required. You'll continue to Playbook HQ to set up your restaurant.